FAQ
Return
The return period is 7 days from receipt.
In order to return your products for FREE, you need to get a return shipping code. Contact us by phone or whatsapp to get a return shipping code.
You can return your products with the shipping company shown in the return step.
- Unopened packaging
- Untested
- Intact
- They can be returned if they have not been used.
If the products arrive used, worn or washed, we may have to send them back to you. In this case, no refund will be given.
Return steps:
1. Go to "My Orders" from the "My Account" section on protenortopedi.com.
2. Press the "Order detail" button and view the details of your order.
3. Press the product return button.
4. Select the product to be returned and the reason for return. If you have purchased more than one of the same product, you must also select the number of products to be returned.
5. After you make the product return process, your return request will be recorded in our system and our courier will pick up the product from your address.
6. Put the products to be returned and the order receipt or invoice in one package.
7. Then your refund will be made to your account.
Translated with www.DeepL.com/Translator (free version)
By entering the My Account page, you can create a product return request by entering the Create Product Return menu in the MEMBERSHIP OPERATIONS menu on the left side.
Points to pay attention to;
- The product must be undamaged.
- You must enter your Product Order Number.
- You must specify the reason for return.