FAQ
Courier and Delivery
For orders under 50 TL, you have to pay the courier fee. For orders over 50 TL, you do not pay the courier fee.
You can define a delivery address by clicking the 'New Address' button on My Account > My Addresses page.
Invoice and Warranty Certificate
If you are having trouble accessing your invoice, you can access your invoice in the following 2 ways.
1. You can access your invoice by clicking My Account > My Orders > Order Detail page on our web page.
2. If you submit your invoice request through the channel below, it will be sent to your membership e-mail address.
fatura@protenortopedi.com
Membership & My Account
You can register from the " My Account > Register " menu or you can go to the registration page by clicking on the link https://www.protenortopedi.com/register
If you have forgotten your password, you can log in to your account by resetting your password.
The steps you will follow for this;
Click on 'Forgot password' on the 'Member Login' page. When you enter your e-mail address of your membership and click 'Send', a link will be sent to your e-mail address.
You can create a new password by clicking on the link.
If you have not received the link, check your spam folder.
You can also change your password at any time from 'My Account>Password Change'.
https://www.protenortopedi.com/sifre-degisikligi
You can log in with the same social media account in your registered e-mail address or you can log in via sms.
Hesabım > Adreslerim sayfasında yer alan 'Yeni Adres' butona tıklayarak teslimat adresi tanımlayabilirsiniz.
You should make sure that your e-mail address is correct and complete your membership with an address that you actively use. We will share all information specific to you and your order through this address. Your password; You should make sure that it is between 7-15 characters and contains at least 1 letter and 1 number.
Orders
You can track the products you have purchased on the product detail page. You can also access the products you have purchased from the "My Order History" page in the "My Account" section.
- After being given to the courier, you can find out the status of your order by entering the "Order Details" in the "My Orders" tab in the "My Account" section.
If you have ordered the wrong product or changed your mind, you can easily cancel your products before the shipping preparations start as follows.
By following the steps 'My Orders' > 'Details/Order Detail' > 'Return Product'.
If your products are being prepared for shipment (your invoice has been issued) or have already been shipped, they cannot be canceled. In this case, you can return the product when you receive it.
TIP:
Refund transactions are completed within 2 business days. You will be notified by email when your refund is completed and refunded to your bank.
You can make changes to the products in your cart before completing your order.
To change the product in your cart, you can remove the product by clicking on the cross on the right side of the product by saying 'Delete' or you can add the product to your favorites by saying 'Delete and Add to Favorites'.
This way, you can easily access the product from the 'My Favorites' area when you want to buy the product later.
If you want to buy more than one product, you can select the desired quantity from the quantity field.
If you want to change your payment information, you can enter your payment card information and use the payment option you want.
You cannot place an order without being a member, you need to register on our site so that you can easily track your products and orders.
Payment
You cannot pay with the payment option at the door. We only accept payment by credit card.
You can make the payment by credit card, debit card. After entering your card information, if the products are available in installments, you can choose one of the installment options and complete your shopping.
There are no payment options at the door and payment by wire transfer.
Popular Questions
You can make changes to the products in your cart before completing your order.
To change the product in your cart, you can remove the product by clicking on the cross on the right side of the product by saying 'Delete' or you can add the product to your favorites by saying 'Delete and Add to Favorites'.
This way, you can easily access the product from the 'My Favorites' area when you want to buy the product later.
If you want to buy more than one product, you can select the desired quantity from the quantity field.
If you want to change your payment information, you can enter your payment card information and use the payment option you want.
You should make sure that your e-mail address is correct and complete your membership with an address that you actively use. We will share all information specific to you and your order through this address. Your password; You should make sure that it is between 7-15 characters and contains at least 1 letter and 1 number.
Hesabım > Adreslerim sayfasında yer alan 'Yeni Adres' butona tıklayarak teslimat adresi tanımlayabilirsiniz.
If you have forgotten your password, you can log in to your account by resetting your password.
The steps you will follow for this;
Click on 'Forgot password' on the 'Member Login' page. When you enter your e-mail address of your membership and click 'Send', a link will be sent to your e-mail address.
You can create a new password by clicking on the link.
If you have not received the link, check your spam folder.
You can also change your password at any time from 'My Account>Password Change'.
https://www.protenortopedi.com/sifre-degisikligi
You can log in with the same social media account in your registered e-mail address or you can log in via sms.
You can register from the " My Account > Register " menu or you can go to the registration page by clicking on the link https://www.protenortopedi.com/register
If you are having trouble accessing your invoice, you can access your invoice in the following 2 ways.
1. You can access your invoice by clicking My Account > My Orders > Order Detail page on our web page.
2. If you submit your invoice request through the channel below, it will be sent to your membership e-mail address.
fatura@protenortopedi.com
You can make the payment by credit card, debit card. After entering your card information, if the products are available in installments, you can choose one of the installment options and complete your shopping.
There are no payment options at the door and payment by wire transfer.
You cannot pay with the payment option at the door. We only accept payment by credit card.
You cannot place an order without being a member, you need to register on our site so that you can easily track your products and orders.
By entering the My Account page, you can create a product return request by entering the Create Product Return menu in the MEMBERSHIP OPERATIONS menu on the left side.
Points to pay attention to;
- The product must be undamaged.
- You must enter your Product Order Number.
- You must specify the reason for return.
If you have ordered the wrong product or changed your mind, you can easily cancel your products before the shipping preparations start as follows.
By following the steps 'My Orders' > 'Details/Order Detail' > 'Return Product'.
If your products are being prepared for shipment (your invoice has been issued) or have already been shipped, they cannot be canceled. In this case, you can return the product when you receive it.
TIP:
Refund transactions are completed within 2 business days. You will be notified by email when your refund is completed and refunded to your bank.
You can track the products you have purchased on the product detail page. You can also access the products you have purchased from the "My Order History" page in the "My Account" section.
- After being given to the courier, you can find out the status of your order by entering the "Order Details" in the "My Orders" tab in the "My Account" section.
You can define a delivery address by clicking the 'New Address' button on My Account > My Addresses page.
For orders under 50 TL, you have to pay the courier fee. For orders over 50 TL, you do not pay the courier fee.
The return period is 7 days from receipt.
In order to return your products for FREE, you need to get a return shipping code. Contact us by phone or whatsapp to get a return shipping code.
You can return your products with the shipping company shown in the return step.
- Unopened packaging
- Untested
- Intact
- They can be returned if they have not been used.
If the products arrive used, worn or washed, we may have to send them back to you. In this case, no refund will be given.
Return steps:
1. Go to "My Orders" from the "My Account" section on protenortopedi.com.
2. Press the "Order detail" button and view the details of your order.
3. Press the product return button.
4. Select the product to be returned and the reason for return. If you have purchased more than one of the same product, you must also select the number of products to be returned.
5. After you make the product return process, your return request will be recorded in our system and our courier will pick up the product from your address.
6. Put the products to be returned and the order receipt or invoice in one package.
7. Then your refund will be made to your account.
Translated with www.DeepL.com/Translator (free version)
Products
Return
The return period is 7 days from receipt.
In order to return your products for FREE, you need to get a return shipping code. Contact us by phone or whatsapp to get a return shipping code.
You can return your products with the shipping company shown in the return step.
- Unopened packaging
- Untested
- Intact
- They can be returned if they have not been used.
If the products arrive used, worn or washed, we may have to send them back to you. In this case, no refund will be given.
Return steps:
1. Go to "My Orders" from the "My Account" section on protenortopedi.com.
2. Press the "Order detail" button and view the details of your order.
3. Press the product return button.
4. Select the product to be returned and the reason for return. If you have purchased more than one of the same product, you must also select the number of products to be returned.
5. After you make the product return process, your return request will be recorded in our system and our courier will pick up the product from your address.
6. Put the products to be returned and the order receipt or invoice in one package.
7. Then your refund will be made to your account.
Translated with www.DeepL.com/Translator (free version)
By entering the My Account page, you can create a product return request by entering the Create Product Return menu in the MEMBERSHIP OPERATIONS menu on the left side.
Points to pay attention to;
- The product must be undamaged.
- You must enter your Product Order Number.
- You must specify the reason for return.